Responsible Gaming at 7u99 — Your Wellbeing Always Comes First
At 7u99, gambling is entertainment — nothing more. We provide every player in Bangladesh with the tools, information, and support needed to stay in control, set healthy boundaries, and seek help the moment gaming stops feeling fun.
Gambling Should Always Be a Choice, Not a Compulsion
7u99 is Bangladesh's premier online casino and sports betting platform, and we take that responsibility seriously. We believe that a sustainable, trusted platform is one that puts the long-term wellbeing of its players ahead of short-term revenue. That is the philosophy at the heart of our responsible gaming programme.
Every feature on the 7u99 platform — from cricket betting and live casino tables to premium slots — is designed to be enjoyed as entertainment. For the vast majority of our players, that is exactly what it is. But we also know that for some individuals, gambling can become problematic, and that early intervention makes all the difference.
Our responsible gaming tools are available to every registered player at no cost and without penalty. Setting a deposit limit, activating a cooling-off period, or requesting full self-exclusion will never result in any negative consequence to your account standing. These are features we are proud to offer, not obstacles we reluctantly provide.
Age Verification
Every player must confirm they are aged 21 or above before completing registration. Mandatory KYC verification is required before any withdrawal is processed — no exceptions, no shortcuts.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your 7u99 account at any time. Limits take effect immediately when reduced. Increases require a 24-hour cooling period before they apply.
Self-Exclusion
Choose to exclude yourself from 7u99 for a fixed period of 30, 90, or 180 days, or request permanent self-exclusion. During exclusion, your account is closed and all marketing communications are suspended.
Session Time Limits
Set a maximum session length so that 7u99 automatically logs you out after your chosen period of play. A session summary showing your net result is displayed before you are logged out.
Six Ways 7u99 Keeps You Safe and in Control
Every tool described below is built into your 7u99 account. Access them at any time from your account settings panel — no fees, no waiting periods for restrictions, and no questions asked.
Loss Limits
Define the maximum amount you are willing to lose across a daily, weekly, or monthly period. Once your loss limit is reached, 7u99 automatically prevents further wagering for the remainder of that period, giving you a natural pause before you can continue.
Reality Checks
Enable periodic on-screen reminders that show how long you have been playing and your net win or loss for the current session. Reality checks are displayed at intervals you choose — every 15, 30, or 60 minutes — so you always know where you stand.
Cool-Off Periods
Take a short break from 7u99 without committing to full self-exclusion. Cool-off periods of 24 hours, 48 hours, or 7 days are available. During a cool-off, your account is suspended for play but your data and balance are preserved.
Wager Limits
In addition to deposit limits, you can set a cap on the total amount you are permitted to wager per session, day, week, or month. This is separate from your deposit limit and applies to the total value of bets placed, regardless of balance size.
Marketing Opt-Out
Players who are managing their gambling habits can opt out of all promotional communications — bonus offers, free spin notifications, and seasonal promotions — at any time. This removes potential triggers without requiring a full account suspension.
Play History Access
Review your complete betting and gaming history at any time from your account dashboard. Full records of deposits, withdrawals, game sessions, and wager outcomes are available — transparency about your own activity is a powerful self-management tool.
How to Exclude Yourself from 7u99
Self-exclusion is the strongest protective tool available on the 7u99 platform. When you self-exclude, your account is immediately closed to all forms of play — casino games, sports betting, live tables, and slots — for the duration you have selected.
To activate self-exclusion, log in to your 7u99 account and navigate to Account Settings > Responsible Gaming > Self-Exclusion. Select the duration that suits your needs and confirm your choice. The exclusion takes effect within minutes of your request being processed.
If you are unable to access your account to activate self-exclusion, or if you would prefer a member of our team to action it immediately on your behalf, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Our team operates 24/7 Bangladesh Standard Time and will process your request without delay.
Important: Self-exclusion periods cannot be reversed or shortened once activated. This is intentional — it ensures your commitment to a break is protected even if you later feel the urge to return early. Permanent self-exclusion is irreversible. Please consider your decision carefully before selecting the permanent option.
30-Day Self-Exclusion
A one-month break from all 7u99 products. Suitable for players who notice early warning signs and want a structured pause to reassess their relationship with gambling. All marketing communications are paused for the full period.
90-Day Self-Exclusion
A three-month exclusion for players who need a more extended period away from the platform. At the end of the 90-day period, reinstatement requires a manual request to our support team and a brief welfare check conversation.
180-Day Self-Exclusion
A six-month exclusion for players who recognise that their gambling has become a concern and want a significant break. Reinstatement after 180 days requires contacting support and confirming readiness to return to recreational play.
Permanent Self-Exclusion
A permanent and irreversible exclusion from the 7u99 platform. Recommended for any player who believes their gambling has become uncontrollable or harmful. Once activated, this cannot be reversed under any circumstances.
Recognising Problem Gambling — Early Awareness Saves Lives
Problem gambling does not always look the same for every person. Below are common warning signs that gambling may be causing harm. If you recognise any of these in yourself or someone you know, please reach out for support.
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Spending more than you can afford. Gambling with money earmarked for essential expenses such as rent, utilities, food, or family obligations — or regularly going beyond your planned gambling budget.
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Chasing losses. Continuing to play or increasing stake sizes in an attempt to recover money already lost, rather than accepting losses as the cost of entertainment.
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Lying or hiding gambling activity. Being secretive about how much time or money you spend gambling, or feeling the need to conceal your activity from family members, friends, or colleagues.
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Neglecting responsibilities. Missing work, family events, or important commitments because of gambling, or finding that gambling consistently takes priority over other areas of your life.
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Feeling anxious, irritable, or depressed when not gambling. Experiencing negative emotional states specifically related to the inability to gamble, or using gambling as a way to escape from stress, anxiety, or personal difficulties.
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Borrowing money to gamble. Taking loans, using credit cards, or borrowing from friends and family specifically to fund gambling activity — or gambling to try to pay off existing debts.
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Feeling unable to stop. Making repeated unsuccessful attempts to cut back or stop gambling, or feeling that gambling is outside your control even when you recognise it is causing harm.
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Needing to bet more to feel the same excitement. Progressively increasing the size of your bets or the frequency of your sessions in order to achieve the same level of stimulation — a pattern consistent with behavioural tolerance.
A Quick Self-Check — How Is Your Gambling?
Read through the questions below honestly. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of 7u99's protective tools or to speak with a support professional.
Have you ever gambled with more money than you originally intended to when you started a session?
Have you ever felt the need to return to gambling soon after a loss in order to win back what you lost?
Have you ever borrowed money from friends, family, or financial institutions specifically to fund gambling activity?
Have you ever felt restless, irritable, or anxious when you tried to reduce how much you gamble or to stop entirely?
Has gambling ever caused arguments, tension, or problems in your relationships with family members, a partner, or close friends?
Have you ever missed work, university, or other important commitments because you were gambling or thinking about gambling?
Have you ever hidden your gambling activity from someone close to you because you were concerned about how they might react?
Do you find yourself thinking about gambling frequently throughout the day, even when you are doing other things?
Note: This checklist is for informational purposes only and is not a clinical diagnostic tool. If you are concerned about your gambling behaviour, please contact our support team at [email protected] or reach out to a mental health or addiction support professional in your area. Asking for help is a sign of strength, not weakness.
Deposit Limits & Time-Out — Practical Tools for Everyday Use
You do not have to be in crisis to use these tools. Responsible players set limits proactively — it is a sign of healthy, sustainable gambling habits, not a flag for concern.
How Deposit Limits Work
Deposit limits cap the total amount you can add to your 7u99 account balance within a defined time window. You can set three independent limits simultaneously:
- Daily limit: Maximum deposit allowed in any 24-hour period (resets at midnight BST).
- Weekly limit: Maximum deposit allowed in any 7-day rolling period.
- Monthly limit: Maximum deposit allowed in any 30-day rolling period.
Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period, giving you time to reconsider. Limits can be set in BDT (৳) and apply across all payment methods including bKash, Nagad, Rocket, and Upay.
How Time-Out Works
A time-out is a short voluntary break from the 7u99 platform. Unlike self-exclusion, a time-out is designed as a brief pause rather than an extended absence. Available durations are:
- 24-hour time-out: Your account is suspended from play for one full day.
- 48-hour time-out: A two-day cooling period with account play suspended.
- 7-day time-out: A one-week pause, suitable for players who want a structured weekly break.
During a time-out, your account balance is preserved and your account history remains intact. Marketing communications are paused. At the end of the time-out period, your account is automatically reinstated — no manual steps required.
Session Time Limits in Practice
Session time limits are set per login session. Each time you log in to your 7u99 account, the timer begins. Available session durations:
- 30 minutes
- 1 hour
- 2 hours
- Custom duration (up to 6 hours per session)
When your chosen time is reached, a session summary screen is displayed showing your net result. You are then automatically logged out. Re-logging in starts a fresh session timer, so this tool works best in combination with a daily session count awareness habit.
How to Access All Tools
All responsible gaming tools are accessible from one centralised location in your 7u99 account. Here is how to find them:
- Log in to your 7u99 account at 7u99.io
- Click on your account avatar or username in the top-right corner
- Select Account Settings from the dropdown
- Navigate to the Responsible Gaming tab
- Choose the tool you wish to activate and confirm your settings
If you experience any difficulty accessing these tools, contact our support team at [email protected] and a member of our team will action the request on your behalf within minutes.
Protecting Young People — Strict 21+ Enforcement
7u99 maintains a strict minimum age policy of 21 years for all players. This is not merely a registration checkbox — it is enforced through mandatory Know Your Customer (KYC) verification that requires government-issued photo identification before any withdrawal can be processed.
If at any point 7u99 has reason to believe that a registered user may be under the age of 21, the account will be immediately suspended pending age verification. Any balance held in a suspended account will be returned via the original payment method upon confirmation that the account holder is not of legal age.
Protecting children in your household: If you share a device with younger family members, we strongly recommend using parental control software to restrict access to gambling websites. Free parental control tools are available for all major operating systems and browsers. Keep your 7u99 login credentials secure and never share them with others.
Reporting underage access: If you believe a minor has accessed or registered on the 7u99 platform, please report it immediately to [email protected]. We treat all such reports with the highest priority and will investigate and act on them within 24 hours.
Support Resources — You Are Never Alone
If gambling is affecting your life or the life of someone you care about, reaching out is the most important step you can take. The following support options are available to players in Bangladesh and internationally.
7u99 Support Team
Our dedicated support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time. Contact us at [email protected] to discuss any concern about your account or gambling habits. All conversations are confidential.
Gamblers Anonymous
Gamblers Anonymous is an international fellowship of people who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings and online resources are available globally.
National Mental Health Helpline
Bangladesh's National Mental Health Helpline provides confidential support for individuals experiencing mental health difficulties, including those related to compulsive or problem gambling. Trained counsellors are available to provide guidance and referrals.
Talk to Someone You Trust
Sometimes the most powerful first step is an honest conversation with a family member, close friend, or trusted colleague. Sharing your concerns with someone you trust can provide immediate relief and practical support in seeking professional help.
Professional Counselling
Qualified addiction counsellors and psychologists in Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities offer structured treatment programmes for problem gambling. Your general practitioner can provide a referral to an appropriate specialist in your area.
GamCare Resources
GamCare is an internationally recognised organisation providing information, advice, and support for anyone affected by problem gambling. Their online resources, self-help tools, and forum communities are accessible from Bangladesh and available in multiple languages.
Responsible Gaming — Frequently Asked Questions
Quick answers to the questions our players ask most often about staying safe, using protection tools, and getting support on 7u99.
Need to Talk? Our Team Is Here — 24/7, Every Day
If you are concerned about your gambling or the gambling of someone close to you, please reach out to the 7u99 responsible gaming support team. Every conversation is confidential, and we are committed to helping you find the right path forward — whether that is setting a limit, taking a break, or accessing professional support.
[email protected] — Available 24/7 Bangladesh Standard Time (BST, UTC+6)
Enjoy 7u99 — Always Within Your Limits
When gambling stays fun, it is one of the most entertaining hobbies available to Bangladeshi players. Explore cricket betting, live casino tables, premium slots, and more on 7u99 — with all the responsible gaming tools you need built right into your account.